ORDER STATUS, SHIPPING PROCESS AND CONTRACT INFORMATION

Aipax Brands e.K. • Siriusstrasse 6 • 12524 Berlin • Germany Consumer information on the status of orders, production processes for custom-made items, and logistical handling

GENERAL NOTE ON OUR PRODUCTION MODEL

Aipax Brands e.K. distributes and brokers high-quality brand products. To conserve resources, avoid overproduction, and offer exclusive designs, we only manufacture a large part of our assortment after your order has been placed (print-on-demand and made-to-order processes). For this reason, every order goes through a multi-stage inspection, production, and logistics process. Below, we transparently and legally explain this process to you.

1. CONCLUSION OF CONTRACT AND ORDER CONFIRMATION

1.1 Receipt of Order

After submitting your order in the online shop, you will receive an automated e-mail documenting the receipt of your order (order confirmation).

1.2 Formation of Contract

The order confirmation does not yet constitute acceptance of your purchase offer. A legally binding contract is only concluded: - When selecting the payment method prepayment/bank transfer: With the sending of a separate order confirmation or the request for payment. - When selecting instant payment service providers (e.g. PayPal, Stripe, Klarna, credit card, Shopify Payments): Immediately upon successful authorization and execution of the payment in the checkout process.

Please check your spam and junk mail folders if you have not received a confirmation email. Keep your order number (e.g., #AX-1024) handy for any queries.

2. THE PHASES OF ORDER PROCESSING

Phase A: In Process (Review and Approval)

In this phase, we check your order for completeness, creditworthiness, and address validity. After successful approval, the data is automatically transmitted to the logistics and production center responsible for your product (decentralized 3PL networks).

Phase B: In Production (Made-to-Order / Print-on-Demand)

Since your product is custom-made, the physical manufacturing process now begins (e.g., printing, embroidery, finishing, packaging). - Right of withdrawal: Please note that for products manufactured individually for you after this phase, there is no statutory right of withdrawal in accordance with § 312g (2) No. 1 BGB (see our cancellation policy). - Production time: Production normally takes 2 to 7 working days. During seasonal peaks or high demand, this period may be slightly extended.

Phase C: Shipping Preparation & Packaging

After quality control, your goods are packed securely for transport. In this step, the shipping label is generated, which creates your tracking number (Tracking ID). You will receive a shipping confirmation via email.

Phase D: Handed over to shipping service provider

The shipment is handed over to the carrier (e.g. DHL, DPD, UPS, FedEx). It can take up to 24 to 48 hours for the first scan event to be visible in the shipping service provider's tracking system.

3. LOGISTICAL ROUTING AND PARTIAL DELIVERIES

Aipax Brands e.K. collaborates with specialized production facilities in Germany and abroad to optimize supply chains. - Multiple packages per order: If you order different items, they may be produced at different locations. In this case, you will receive several separate packages (partial deliveries). - No additional costs: There are no additional shipping costs for partial deliveries. - Delivery differences: The packages may arrive on different days. You can view the status of each individual package using the respective tracking links in your shipping confirmation.

4. ADDRESS CORRECTIONS AND CUT-OFF TIMES

Due to our automated interfaces for production (API connection), orders are processed very quickly after purchase. - Time window for changes: A change of delivery address or a cancellation is only possible within a very narrow time window (usually within 30 to 60 minutes after ordering), as long as the data has not yet been transmitted to production. - Exclusion: Once the status "In processing" has been left and production has started, address changes are systemically excluded. - Costs for address errors: The customer is liable for misdeliveries due to incorrect or incomplete address details. The customer bears the costs for return transport and a new delivery.

5. DELAYS IN SHIPPING PROCESS

Should your delivery take longer than usual, we ask for your patience. Possible reasons for delays include: - Increased parcel volume at shipping service providers (e.g., Black Friday, Christmas season). - Delays due to customs clearance for shipments from international production facilities to non-EU countries. - Unforeseen weather-related transport disruptions or strikes.

If your shipment has not arrived 5 working days after the estimated delivery date, please contact us at Service@Aipax-Brands.com. We will immediately initiate a transit time check or an investigation.

6. DISCREPANCIES IN DELIVERY

6.1 Status "Delivered," but no goods received

If the tracking shows the status "Delivered" but you have not personally received the package, please check: - Whether the package was left with a neighbor or at a nearby post office/parcel shop. - Whether the delivery person used an agreed-upon drop-off location. - Whether a notification card was left in the mailbox.

6.2 Official loss during transit

Should the package demonstrably be lost, we will contact the logistics partner to initiate a settlement. Consumers are protected in this case by the legal transfer of risk (Aipax Brands e.K. bears the transport risk in B2C transactions). In such a case, we ask you to provide us with a brief written statement regarding the non-receipt of the shipment for claims processing with the carrier.

7. CONTACT SUPPORT

For questions about your order, our service team is always available: - Email: Service@Aipax-Brands.com - Subject line: Please always include your order number (e.g., "Question about status of order #AX-1024") to ensure quick processing within 24 hours.