Right of Withdrawal Information
RIGHT OF WITHDRAWAL AND SAMPLE WITHDRAWAL FORM
Aipax Brands e.K. • Siriusstraße 6 • 12524 Berlin • Germany Consumer information on exercising the statutory right of withdrawal under German law (BGB) and the EU Consumer Rights Directive
GENERAL INFORMATION ON THE RIGHT OF WITHDRAWAL
As a consumer, you generally have a statutory right of withdrawal for contracts concluded at a distance. Aipax Brands e.K. sells and brokers both standardized commercial goods and products that are specially made for you using print-on-demand processes or custom-made to order (Made-to-Order). Please therefore note the statutory grounds for exclusion of the right of withdrawal in Section B.
SECTION A: INSTRUCTION ON THE RIGHT OF WITHDRAWAL
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us:
Aipax Brands e.K. Siriusstraße 6, 12524 Berlin Phone: +49 30 55527690 Fax: 030 22185936 E-Mail: Service@Aipax-Brands.com www.Aipax-Brands.com Supervisory Authority: Bundesnetzagentur
by means of a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to the return address designated by us for your specific order without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
Cost of return: You bear the direct costs of returning the goods.
Compensation for loss of value: You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary to check the nature, characteristics and functioning of the goods.
SECTION B: EXCLUSION AND CANCELLATION OF THE RIGHT OF WITHDRAWAL
(Maximized legal protection for Aipax Brands e.K. according to § 312g para. 2 BGB)
The right of withdrawal does not exist, unless the parties have agreed otherwise, for the following contracts:
1. Customer-specific and individually customized products (§ 312g para. 2 no. 1 BGB)
Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Since Aipax Brands e.K. predominantly sells and brokers products in print-on-demand (PoD), made-to-order or custom-made processes, the right of withdrawal is completely excluded in the following cases: - Goods that are produced, printed, embroidered, engraved or refined specifically for you only after receipt of your order (no stock goods). - Goods that are manufactured based on a configuration made by you (e.g. choice of specific motifs, designs, texts, names, logos, customer-specific color or size combinations). - Goods that are exclusively produced due to customer-specific brandings (Aipax-branded, but finalized only after your specifications/selections upon order) and are therefore unsellable for Aipax Brands e.K. in regular business traffic.
2. Sealed goods for reasons of health protection or hygiene (§ 312g para. 2 no. 3 BGB)
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery. This applies in particular to hygiene articles, cosmetics, textiles with direct skin contact (if sealed), face masks or food supplements, whose protective film, seal or original packaging has been opened.
SECTION C: PROCESSING REGULATIONS & LOGISTICAL ROUTING
(Mandatory guidelines for damage minimization and cost control)
1. Mandatory Return Control (Third-Party Logistics Routing)
Aipax Brands e.K. cooperates with a decentralized network of production facilities, warehouses and logistics service providers (Third-Party Logistics / 3PL) to optimize supply chains. - No acceptance at the business address: The administrative business address in Berlin (Siriusstraße 6) does not have a warehouse and is not set up for the physical acceptance of returns. Unannounced returns or returns to this address cannot be processed and are considered logistically undeliverable. - Result: Never return goods on your own initiative or without prior approval. - Assignment of the logistics address: Before any intended return (if a right of withdrawal exists), you must contact our customer service at Service@Aipax-Brands.com. We will immediately send you a binding return label or the exact address of the logistics center responsible for your specific goods. - Cost consequences of unauthorized returns: Costs incurred due to returns to an incorrect or unauthorized address (e.g., reprocessing fees, forwarding costs of the post office, loss of storage) are fully borne by the consumer and will be offset against any refund amounts.
2. Handling of defects, damages or incorrect deliveries
If there is transport damage, a production error or an incorrect delivery, the statutory warranty law applies. This is not a regular withdrawal due to disliking the item. - Please report defects immediately by e-mail to Service@Aipax-Brands.com, stating the order number. - Attach meaningful photos of the damage, the misprint and the packaging to enable quick replacement delivery or rectification.
SECTION D: ONLINE DISPUTE RESOLUTION PLATFORM (ODR PLATFORM)
Pursuant to Art. 14 para. 1 ODR-VO, the European Commission is obliged to provide a platform for online dispute resolution (ODR). You can find this on the internet at the following link: https://ec.europa.eu/consumers/odr
Notice pursuant to § 36 VSBG (Consumer Dispute Resolution Act): Aipax Brands e.K. is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. However, our service is available directly at Service@Aipax-Brands.com.
SECTION E: MODEL WITHDRAWAL FORM
(If you wish to withdraw from the contract, please fill out this form and send it back to us.)
To:
Aipax Brands e.K. Siriusstraße 6 12524 Berlin Germany Email: Service@Aipax-Brands.com Fax: 030 22185936
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on: [ ] Received on: [ ] Name of consumer(s): [ ] Address of consumer(s): [ ] Order number / Order ID: [ ] Date: [ ]
Signature of consumer(s) (only for notification on paper): [ ]
(*) Delete as appropriate.